pka365 Privacy Policy

1. Who We Are

pka365 ("we", "us", "our") operates the online casino and sports betting platform accessible at pka365.net, including all associated sub-domains and any pka365-branded mobile applications. This Privacy Policy governs the collection, processing, storage, and disclosure of personal data by pka365 in connection with the services ("Services") provided to registered users ("Players") and visitors to the pka365 platform.

For data-related inquiries, you may contact pka365 at [email protected] or via our 24/7 live chat facility. We aim to respond to all privacy-related queries within one business day.

2. Personal Data We Collect

pka365 collects personal data that is necessary to provide its Services, maintain regulatory compliance, and protect the integrity of the platform. The categories of personal data we may collect include:

pka365 does not intentionally collect special category data (such as health, religious, or political information) from Players. Where such data is incidentally disclosed in support communications, it will not be processed beyond what is necessary to resolve the relevant query.

3. How We Collect Your Data

pka365 collects personal data through the following means:

• Direct provision: Data you provide when registering a pka365 account, completing KYC verification, making deposits or withdrawals, or contacting our support team.
• Automated collection: Technical and usage data collected automatically as you interact with the pka365 platform, including via cookies, server logs, and analytics tools.
• Third parties: Identity and payment verification data received from KYC verification partners, payment processors (including JazzCash and Easypaisa), and fraud prevention service providers where required to fulfil our regulatory obligations.

4. How We Use Your Personal Data

pka365 processes personal data for the following purposes:

• Account management: To register, maintain, and administer your pka365 account, verify your identity, and process login and session management.
• Service delivery: To enable access to cricket betting, live casino, slots, and all other pka365 products; to process bets, game outcomes, deposits, and withdrawals in PKR.
• Regulatory compliance: To fulfil KYC, anti-money laundering (AML), and responsible gaming obligations, including age verification (18+), transaction monitoring, and self-exclusion management.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent account activity, unauthorised access, money laundering, and other unlawful conduct on the platform.
• Customer support: To respond to queries, resolve disputes, and provide technical assistance to pka365 account holders.
• Communications: To send service-related notifications (account alerts, transaction confirmations, security notices). Where you have opted in, we may also send promotional communications about pka365 offers. You may opt out of marketing communications at any time.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance and design of pka365's platform and products.

5. Legal Basis for Processing

pka365 processes personal data on the following legal bases:

• Contract performance: Processing necessary to provide the Services you have registered for, including account operation, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including KYC, AML, and responsible gaming regulations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Where pka365 relies on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

pka365 does not sell personal data to third parties. We share personal data only in the following limited circumstances:

• Payment processors: Financial data is shared with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported payment providers solely to process your transactions.
• KYC and identity verification providers: Identity data is shared with certified third-party verification services to fulfil age and identity verification requirements.
• Game providers: Game interaction data (stake, outcome, session identifiers) is shared with licensed game studios (Evolution, Pragmatic Play, PG Soft, JILI, etc.) to enable game functionality and resolve disputes.
• Fraud and AML service providers: Transaction and technical data may be shared with fraud detection and anti-money laundering compliance partners under strict data processing agreements.
• Legal authorities: pka365 may disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or valid legal process.

All third parties who process personal data on behalf of pka365 are bound by contractual data processing agreements that restrict their use of such data to the specified purpose.

7. Data Retention

pka365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice:

• Account and transaction data is retained for a minimum of five years from the date of your last account activity, to satisfy AML and regulatory audit requirements.
• KYC documentation is retained for the period required by applicable financial regulations from the date of verification.
• Support communications are retained for two years following case closure.
• Cookie and analytics data is retained for the period set out in our Cookie settings, typically up to 13 months.

When personal data is no longer required for the purpose it was collected and no legal obligation requires its retention, pka365 will securely delete or anonymise the data.

8. Cookies & Tracking Technologies

pka365 uses cookies and similar tracking technologies on its platform for the following purposes:

• Essential cookies: Required for core platform functionality including login session management, security tokens, and payment processing flows. These cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how Players interact with pka365, enabling us to identify performance issues and improve the user experience.
• Preference cookies: Store your settings and preferences (such as language and display options) across sessions.
• Marketing cookies: Where you have consented, used to deliver relevant pka365 promotions and to measure the effectiveness of marketing campaigns. You may withdraw consent for marketing cookies at any time via your browser settings or the pka365 cookie preference panel.

Most browsers allow you to control cookie settings. Disabling non-essential cookies will not prevent you from using the core pka365 platform, but may affect the functionality of certain features.

9. Security Measures

pka365 implements technical and organisational security measures proportionate to the risk of processing personal data, including:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and pka365 servers.
• Encrypted storage of passwords using one-way cryptographic hashing — pka365 cannot retrieve your plaintext password.
• Two-factor authentication (2FA) via SMS, available to all pka365 account holders.
• Automated login attempt monitoring and account lockout mechanisms to prevent brute-force attacks.
• Access controls restricting internal pka365 staff access to personal data on a strict need-to-know basis.
• Regular internal security reviews and monitoring of platform infrastructure.

Notwithstanding these measures, no online platform can guarantee absolute data security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, pka365 will notify affected players as required by applicable law.

10. Your Data Rights

Subject to applicable law, you may have the following rights in respect of your personal data held by pka365:

• Right of access: To request a copy of the personal data pka365 holds about you.
• Right of rectification: To request correction of inaccurate or incomplete personal data.
• Right of erasure: To request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to overriding legal retention obligations.
• Right to restrict processing: To request that pka365 limits how it uses your data in certain circumstances.
• Right to data portability: To receive a copy of personal data you have provided to pka365 in a structured, machine-readable format where technically feasible.
• Right to object: To object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, to withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, contact pka365 at [email protected]. We will respond within a reasonable period and in accordance with applicable law. Identity verification may be required before a request is processed.

11. Children's Privacy

pka365 is strictly an 18+ platform. We do not knowingly collect personal data from persons under 18 years of age. Age verification is a mandatory step in the pka365 registration process. If pka365 discovers that personal data has been collected from a person under 18, that data will be deleted promptly and the associated account will be closed. If you believe a minor has registered on pka365, please contact us immediately at [email protected].

12. Third-Party Links

The pka365 platform may contain links to third-party websites or services (such as game provider portals or payment provider help pages). pka365 has no control over the privacy practices of third-party sites and is not responsible for their content or data processing activities. This Privacy Policy applies solely to data collected by pka365. We encourage you to review the privacy policies of any third-party services you access.

13. Updates to This Policy

pka365 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. The "Last Updated" date at the top of this page indicates when the current version took effect. Where material changes are made, pka365 will provide reasonable notice via the platform or to your registered email address. Continued use of pka365 after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or pka365's handling of your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via pka365.net

We aim to acknowledge all privacy inquiries within 24 hours and to resolve them within a reasonable period. For unresolved complaints, you may have the right to contact the applicable data protection authority in your jurisdiction.